Privacy Policy
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The website available at www.dubidial.com (Website) is operated and administered by Dubidial LLC (Dubidial, we, us, our). We are a limited liability company incorporated in the Emirate of Dubai, United Arab Emirates (UAE) our principal office is at Dubai, UAE.
We care about your privacy. This privacy policy (Privacy Policy) sets out in detail how we manage the personal information you provide to us. Your use of this Website will be governed by this Privacy Policy, amongst other things. You may not use this Website if you do not agree to this Privacy Policy.
This Privacy Policy is effective from 09/06/2024. We may change this Privacy Policy at any time by posting an updated version of the policy on this Website. We encourage you to check this Website regularly for any amendments to our Privacy Policy. Your continued use of this Website will constitute your consent to us continuing to use your personal information.
This Privacy Policy shall be read in line with the Terms of Service and the Content Policy. Any terms that are capitalized but not defined in this Privacy Policy shall have the same meaning as in the Terms of Service.
"Personal information" is any information that can be used to identify you. We collect personal information about you if you provide it to us knowingly. By providing us with your personal information, you expressly consent to us processing your personal information in accordance with the terms of this Privacy Policy.
Generally speaking, we will provide you on request with access to the personal information we hold about you. If there is a reason why we cannot give you access to such personal information, we will let you know. If you become aware of any errors relating to your personal information held by us, you should amend your account information online to the extent possible. If you have any difficulty in amending your account information, please call or email our contact centre for assistance.
When you register as a user of this Website, we collect your full name, email address, telephone number, address, together with other information as may be requested on the registration form from time to time. It is your responsibility to maintain and update the personal information that you provide to us when setting up your account.
We may collect personal information about you when you enter information on this Website.
Please see paragraph 4 below for our policy on personal information posted on this Website by you.
Your credit card information is requested only when you [INSERT ACTION] and is submitted via the highest level of encryption to ensure the greatest amount of safety and security. We do not store your credit card information.
We may collect personal information about you when you contact us. Such information is used to verify your identity and respond to your query.
We may collect personal information from third parties. Such third parties may include the companies that provide services to us (i.e., service providers) and our group companies. We may also collect information from credit reporting agencies.
Business Owners/Users may upload some of your personal information in order to communicate with you through their notice boards or in any other way and provide services to you. We request that the Business User/other User ensures it has the authority to upload this information. If you do not want this to occur, you need to contact the Business User or other User directly.
When you visit our Website, we may keep and use information about your visit including your Internet Protocol (IP) address, the date and time of the visit. We may also keep and use information about your computer (for example, browser type) and your navigation information (for example, the URL of the site which referred you to this Website and the pages you visit on this Website).
Please see paragraph 7 below for more information on our policy regarding "cookies" and "log-files".
We may conduct surveys on the Website or by sending you emails to ask for your feedback regarding our Website and the quality of the service we provide to you. Your feedback is important to us and enables us to improve the quality of the service we provide to our customers. You are free to provide us with your name and other information, in which case we may store such information as personal information.
We may collect additional information about you in ways not specifically provided for here. In such cases, we will endeavor to inform you in advance of how we will use your information.
We do not take responsibility for any personal information or other details that you post on this Website, such as reviews, comments, images, ratings or discussions. This becomes public information by its nature. You acknowledge that if you post content or provide information on this Website then such content and information will be accessible to the general public, including persons who are not signed in to use this Website and the public will be able to associate and attribute such content or information to you. Similarly, we do not take responsibility for any personal information provided directly to other Users or Business Owners. You should not post or share personal information on this Website that you do not want made publicly available, and you are solely responsible for the personal information that you post or share on this Website or provide directly to third parties. You should not post other people's personal information on this Website (including, for example, images of other people) without their consent.
We will only use or disclose your personal information for the purposes for which you have provided it to us, and as set out in this Privacy Policy, unless you have consented to the use or disclosure of your personal information for another purpose or it is necessary to use or disclose your personal information to comply with laws or regulations applicable to us from time to time.
We use your personal information to deliver our services to you (and to enable third parties such as service providers to deliver their services to you). To properly operate and administer this Website, we need to provide your personal information to our staff, group companies, and service providers. Our staff, group companies, and service providers are subject to obligations of confidentiality to us. By providing your consent to this Privacy Policy you authorise them to gain access to your personal information as part of their services to you and us.
We and our group companies may also use your personal information to send you promotional emails. We require your consent during the registration process to send you promotional emails. If at any time, you decide that you do not wish to receive such promotional emails, you can opt-out of receiving such emails by calling or sending an email to our contact centre or by following the link at the end of any promotional email to unsubscribe.
From time to time we aggregate personal information for statistical purposes. Such aggregated personal information shall be anonymised. It may be shared with group companies, service providers, and other third parties with a view to understanding, analyzing, and improving our service to you.
Yes. Whilst we do not sell your personal information to others, we share it with our group companies and Business Owners in order to promote and market our/their services to you (which may include by way of direct mail, telemarketing, email, SMS and/or MMS messages, or any other means of communication).
This is to keep you informed of products, services, and special offers and may continue even after you have stopped using this Website.
If you do not wish us and our group companies to promote and market products, services, and special offers to you, please call or email our contact centre. If you do not want to be contacted by Business Owners or other Users, you will need to tell them or amend your privacy settings accordingly.
We might also share your information with our service providers or group companies in order for them to fulfill our service commitment to you and/or to enable them to perform certain functions on our behalf, such as sending mails and emails, analyzing data, providing marketing assistance, [processing credit card payments], and providing customer service. Service providers will have access to your personal information insofar as they need it and may not use it for other purposes.
We require and take reasonable steps to ensure that third parties with whom we share your personal information safeguard it the same way we do.
We may disclose your personal information to third parties, the court service, and/or regulators or law enforcement agencies in connection with proceedings or investigations anywhere in the world.
If false or inaccurate information is provided and fraud is identified or suspected, details may be provided to law enforcement agencies. Law enforcement agencies may access and use this information.
As part of offering and providing customisable and personalised services, we use cookies to store and sometimes track information about your use of this Website (such as your preferences, session information, and information on how you visit and access our Website). A cookie is a small amount of data that is sent to your internet web browser from our web server and stored on your computer but does not contain any of your personal information. We may also log IP addresses (the electronic addresses of computers connected to the internet) to analyze trends, administer this Website, track user movements on this Website and gather broad demographic information for aggregate use by us, our group companies, Business Owners, and our advertisers.
We use reasonable and current internet security methods and technologies to keep your personal information secure, including restricting unauthorized access to your personal information and using firewalls and secure databases. When you place orders or access your account information, we offer secure socket layer (SSL) technology.
However, no data transmission over the internet can be guaranteed as completely secure. As a result, although we try hard to protect your personal information provided to us, we cannot guarantee its security and you transmit such information at your own risk.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential and for complying with any other security procedures that we notify you of. We ask you not to share a password with anyone.
This Privacy Policy applies solely to information collected by this Website. This Website may contain links to other websites. We make no representations or warranties as to the privacy practices of any website operated by a third party and we are not responsible for the content or practices of such websites. You should check the privacy policy for all third-party websites you visit to understand their procedures for collecting, using, and disclosing personal information.
If you have any questions about our Privacy Policy, or any complaint regarding the treatment of your privacy by us, please call or email our contact centre for assistance.
If you would like to delete your Dubidial account along with your personal data, please call or email our contact centre.